The Definitive Guide to Samanaga
The Definitive Guide to Samanaga
Blog Article
Its capability to streamline help workflows, boost visibility across IT operations, and provide excellent consumer support have earned the application one among our major awards.
“Deploying an worker company administration mentality, coupled by having an organization-broad service desk System that supports it – like Samanage -- may help enhance worker efficiency and improved connect employees to their shoppers. We're enthusiastic about the chance to carry our solutions along with the arrive at and toughness of SolarWinds to allow IT companies in corporations of all measurements to obtain much better small business results.”
By choosing a cloud-centered Remedy, corporations can benefit from lowered infrastructure and routine maintenance expenses, and also seamless updates and scalability. On top of that, the prospective efficiency gains and operational efficiencies achieved by means of streamlined IT assistance administration processes can lead to significant lengthy-expression Price personal savings.
This certificate is granted to products which offer you Specially large level of consumer encounter. We evaluated how easy it truly is to start out working with Samanage And just how very well-designed its interface and capabilities are to aid the function system. Immediately after a while invested dealing with the application we located their interface quite straightforward to comprehend.
Built to simplify and automate IT functions, Samanage gives a sturdy suite of functions customized to satisfy the exceptional needs of contemporary businesses. The computer software is obtainable to be a cloud-primarily based Resolution, making certain seamless entry and scalability with no require for considerable on-premises infrastructure.
This push release includes ahead-searching statements about SolarWinds’ present expectations. These ahead-looking statements incorporate, without the need of limitation, references to SolarWinds’ expectations regarding the timing from the closing on the transaction plus the addition of the Samanage goods in to the SolarWinds IT Operations Management portfolio, the growth from the ITSM marketplace and its ability to cross promote the Samanage items. These statements are certainly not guarantees of long run overall performance and so are issue to certain challenges, uncertainties and assumptions that are difficult to predict.
All other SolarWinds trademarks, assistance marks, and logos can be frequent regulation marks or are registered or pending registration. All other logos stated herein are useful for identification uses only and so are emblems of (and could be registered emblems of) their respective organizations.
You’ll be able to read through more about the top capabilities of Samanage later in this critique. There exists also a section dedicated to our job interview with the business’s CEO who answered a handful of of our queries relevant to the app’s usability and future programs for its growth.
Your IT help can also doc best procedures and common troubles and cull them into FAQs inside the Samanage’s Expertise Base. This by yourself can reduce resolution workload so IT assist can give attention to resolving much more elaborate concerns.
Dilemma Administration: Establish and review the root leads to of recurring incidents, enabling proactive difficulty-fixing and avoiding foreseeable future occurrences.
Gordon cited two benefit propositions of Samanage. Initial, he explained it will allow businesses of all measurements to provide fantastic IT assistance by streamlining processes, obtaining bigger visibility throughout IT operations, and agility to scale their support desk. “It’s the one Organization Service Management computer software that provides a platform to reimagine how It could possibly produce benefit to the Business,” Gordon mentioned.
Potentially the commonest good remarks about Samanage is its reputable shopper assistance. “We can easily contact them by way of chat, e-mail, cellphone… the options give us a great deal of overall flexibility,” stated a person website of numerous contented prospects.
“IT departments significantly obtain themselves at the center of employee service and digital company transformation. As IT leaders pursue new technologies to transform their business, they have the ability to grow the role of services management from an IT help desk to clever staff assistance administration throughout all departments,” claimed Doron Gordon, Founder & CEO, Samanage.
Samanage delivers a comprehensive suite of capabilities and modules created to streamline IT service administration procedures. Here are a few of the key parts:
In a very issue of weeks, we were being capable to streamline our support requests and delivery flows by giving Every person–the big manager to assistance brokers to rank and file across departments–greater visibility in their requests. Similarly, an agent can quickly increase a ticket by simply clicking the “+” button over the interface.